If you have bought a hosting plan and you’ve got some questions relating to a concrete function/feature, or in case you have encountered a certain issue and you require assistance, you should be able to contact the respective client care team. All hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, because the very best way to handle a problem most often is to open a ticket. This form of communication renders the replies exchanged by both sides simple to track and allows the client support staff representatives to escalate the case in the event that, for instance, a sysadmin has to get involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which suggests that you must have no less than two different accounts to get in touch with the customer support staff and to actually manage the hosting space. Incessantly switching between the accounts may often be a bore, not to mention the fact that it takes a very long period of time for most web hosting providers to process ticket requests.
Integrated Ticketing System in Cloud Web Hosting
In contrast with what you may find with plenty of other hosting providers, the ticketing system that we’re using with our Linux cloud web hosting service
is included in the Hepsia Control Panel, which comes with all web hosting accounts. You won’t need to memorize several log-in names and passwords, since you’ll be able to manage your tickets and the hosting account itself from one place. So, in case you have a question or come across a predicament, you can contact our technical support team representatives momentarily. Our system features an intelligent search option. This means that even if you have submitted lots of tickets over the years, you’ll be able to find the one that you need without any hassle. Besides, you can see knowledge base guides to troubleshooting commonly confronted issues.
Integrated Ticketing System in Semi-dedicated Servers
We deem it far more efficient to manage everything from a single location, so we’ve incorporated a ticketing system into the in-house created Hepsia hosting Control Panel, which comes with each semi-dedicated server
plan. This will permit you to manage the correspondence with our customer service staff together with your web files, which means that you will not have to memorize an additional log-on name for some other admin interface. You will be able to open a new ticket or to check the status of an old one with no more than a few mouse clicks while you’re browsing the content hosted in your account. In addition, you can search through older tickets using a smart search filter or read applicable FAQ articles, which offer solutions to commonly met problems. The inbuilt ticketing system is closely monitored 24x7x365 with the maximum response time being just 60 minutes, so there’ll always be someone to assist you.