A live chat is one of the channels of communication offered by some hosting suppliers as part of their support services. Depending on the service provider, the chat can be used for billing, pre-sales and/or technical support. This way of contact is faster as compared to a support ticket and it makes it much less likely to misspell or misunderstand something in comparison to a phone call with a representative. What's more, if the trouble that you experience requires some time to be investigated and dealt with, you are able to do something else at the same time rather than just waiting, as you'd have to do if you call. You can also use a live chat support service without charge provided that you have world wide web accessibility even if your website hosting supplier is located in a different country and they don't have a local phone number you can call.
Live Chat Support in Cloud Web Hosting
We supply a live chat assistance service for all Linux cloud web hosting service that we offer and we can help you with almost everything in real time. In case you do not have an account with our company yet, we'll be able to provide you with more info about the plans in order to help you to get the most suitable package. If you are an existing customer, we are able to assist you with any billing or general issue and with a number of common tech troubles, for example an e-mail address setup in a desktop email client. When you cannot call us for some reason or you are in a country where we don't have a local telephone number, the live chat will be the best choice to get in touch with us. Certainly, some situations need additional time to examine and test, therefore you will have to open a support ticket to our technicians, however, we are able to save your time and assist you with numerous problems on the chat.
Live Chat Support in Semi-dedicated Servers
We provide live chat support that is designed for all of our potential and active customers. In case you are looking for a new web hosting account, you are able to chat in real time to one of our representatives and obtain more info about our semi-dedicated hosting service in order to select the perfect plan for your sites. If you already own an account with us, we can support you in a timely manner with general, billing and first-level techissues. Even though in certain cases you will have to open a ticket because there're problems that can't be resolved on the live chat, we will help you with lots of standard jobs, for instance setting up an e-mail account in an e-mail client or forwarding one domain name to another one. In this way, you will enjoy prompt assistance and you will save time and effort.