If you ever have any queries relating to your web hosting plan or you encounter a problem with your sites, you’ll have to touch base with the hosting provider’s tech support team. It may not matter how promptly they will reply if you’ve got an enquiry of a generic nature, but a problem such as a mishandled software app update, for instance, may lead to your site becoming broken or invisible online. And the longer you have to wait for the support team to help you, the longer the site will be inoperative. In case you offer services or goods online, any downtime will destructively affect your website and you can lose existing or potential clients. Lots of web hosting providers, chiefly resellers, respond to support tickets and e-mails within twenty four hours, but in the electronic age this is far too long, as visitors will rarely come back to a site that’s not working correctly for a prolonged interval.
One-Hour Response Guarantee in Cloud Web Hosting
Our Linux cloud web hosting service come with a one-hour reply time guarantee, which means that no matter what inquiry or predicament you may have, we’ll always be there to lend you a hand. As a matter of fact, it seldom takes more than half an hour to get a problem fixed or a query answered, and this is valid for both technical and sales matters. Our help desk team representatives will be at your disposal 24-7, even on public holidays and weekends, which means that you’ll receive immediate support anytime you need it. We know just how expensive time can be, so by the time we answer your ticket or e-mail, we’ll have explored the matter and, if we haven’t sorted it out, we will give you more information about what you have to do on your end – when the circumstances necessitate it. With our support service, you can be certain that there will be somebody to lend you a helping hand immediately, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from us, you can take full advantage of our super-fast support service. You’ll receive an answer to any trouble ticket opened through the hosting Control Panel or email sent to our technical and customer support staff in less than an hour. The response time is guaranteed and it’s valid regardless of the matter – technical or billing. Often, it takes far less time to examine and sort out a problem. We will give you more details in case the solution involves something that needs to be done on your end. In case you contact us during public holidays or weekends, the response time will be exactly the same and since our support team will be at your disposal 24/7, you’ll get swift help for virtually any billing, technical or general issue regardless of the hour at which you contact us.