In case you have ever had a cloud web hosting account before or you have dealt with any kind of online service, you probably know from personal experience that for some things it is better to consult with a live person over the phone rather than exchange tickets or email messages. If you want to find out more about a particular service before you decide to purchase it or if something small needs to be done, for example, it will be much easier and quicker to get it done live. If you are able to connect with representatives over the phone, it is very likely that you're dealing with a real web hosting supplier, not just a reseller. The type of support that you can get by phone may differ between different suppliers - from very general matters to expert technical support. Typically most suppliers will offer you pre-sales assistance and 1st level phone support, while more complicated technical issues are managed via e-mail and / or tickets.
Phone Support in Cloud Web Hosting
We know that being able to talk with a live representative is rather important, for that reason we have 3 support lines worldwide (UK, USA and Australia) and you are able to contact us over the phone for 14 hours every day. If you consider obtaining one of our Linux cloud web hosting service, for instance, you will be able to give us a call and find out more about our services before you order so as to be sure that we match all system requirements for your web sites. After your purchase, you will be able to contact us about all of the sales and billing problems you may have, or get any type of general or basic tech info that you need. We have tried to find the perfect balance between telephone and ticket support, so for entirely technical issues you'll have to use our ticketing system, which will help you follow the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
We provide live telephone support 14 hrs per day as a part of the support services for every single semi-dedicated server plan that we supply. Considering the fact that some issues are more difficult and time-consuming, you will have to open a ticket in case you experience such an issue, but for all billing, general or small-scale tech issues you can always give us a call and we will help you without delay so as to save you the time you will need to spend on opening a support ticket. Even if you don't have an account yet, you can find out if you can host your internet sites on our cutting-edge cloud platform or you are able to receive any other general information about our semi-dedicated solutions. We now have local numbers in the United States, Great Britain and Australia plus a worldwide number, therefore you are able to call the one which is closer to where you are.