- Hosting Terminology
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24/7 Customer Support
Discover more about customer support and why it's hard to find a web hosting provider which provides top-class support.
Being able to get in touch with your cloud web hosting supplier any time you have any type of questions or experience any difficulties is quite important and how fast they'll respond and react is crucial, in particular when your web site is business-oriented, as more downtime often means losing potential customers. The support solutions are a way to identify actual suppliers from resellers. The latter in most cases answer only to e-mail messages or support tickets and you will need to wait for a whole day or maybe more in order to get an answer. In case your issue requires a few responses, you will end up losing several days to have a simple problem resolved. Using an authentic and reliable hosting provider, you will be able to connect with the support anytime and get an instant reply whatever the problem or the question is - customer, pre-sales or technical one.
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24/7 Customer Support in Cloud Web Hosting
We acknowledge the significance of receiving assistance right away, that's why our cloud web hosting services include 24/7 tech support and several options for communication. If you do not have an account yet, you can call us or come on our live chat and chat with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up obtaining a service which you can't use. If you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is strictly technical or it requires further investigation. Unlike the vast majority of suppliers out there today, we reply to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services can be used twenty-four-seven, even during official holidays.
- 24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to get quick help, in particular when your site is not running properly for some reason. All our semi-dedicated hosting service feature 24/7 customer and tech support, so if something happens, you can use various methods to contact us - phone line with a couple of local numbers around the globe, live chat, e-mail messages and support tickets. The first two options are for billing, pre-sales and basic issues, so that in case you do not have an account yet, for instance, you will be able to get additional information regarding our solutions, or we will assist you with less difficult tech problems. The next two methods are for solely tech matters or everything that's more time-consuming as it is much easier track the correspondence between you and our tech support crew. The guaranteed max answer time for them is merely one hour, the typical one - 15-20 min, so you will not have to wait for an entire day in order to receive assistance like you may have to do with other service providers.- 24/7 Customer Support in VPS Servers
In case you purchase a VPS server from us, you'll be able to use a couple of different methods of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find several local telephone numbers in the United States, Great Britain and Australia as well as a live chat service. If you're a current customer and you need assistance with some technical issue that requires additional time to investigate or resolve, you'll be able to open a ticket through your billing account or you can send an e-mail and we'll take care of the issue and send you a response within one hour. The reply time is guaranteed 24/7, which includes holidays and weekends, yet for most problems it takes a maximum of 30 mins to get support. Our support service covers the VPS and all of the pre-installed software it features, so if you'd like to have help with third-party software, you will be able to check the additional Managed Services upgrade that we provide.- 24/7 Customer Support in Dedicated Servers
When you aquire a dedicated server through us, you will be able to contact us anytime using different channels and the maximum time that you'll need to wait for a response is approximately one hour, so you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 regardless of whether it is a weekend or a holiday and we will support you with anything relevant to the applications that are pre-installed on your server. To contact us about a tech issue, you are able to open a ticket via the Help section of your billing Control Panel or you can send us an email message. In case you have any basic questions or you would like to find out about our hosting solutions before you order, you can also take advantage of our live chat or you could call one of the local numbers that we have in several countries around the world. If you'd like to receive support for third-party software that you cannot set up or manage properly, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you. - 24/7 Customer Support in Semi-dedicated Servers