A 99.9% Server Uptime
Our cloud web hosting platform is based on a dependable, world–class hardware architecture and a strongly tweaked Linux variation. That is why, regardless of what your site is, or how many web site visitors you’ve got, or even in case there is a denial–of–service attack, our physical servers will remain up and running and your web sites will stay online.
Our Linux cloud web hosting service packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
When you build your very own cloud hosting platform, it’s very important to also set up your own network infrastructure. This is the reason why we set up a custom internal network in all our datacenters. Based on topflight Juniper switches and routers, our internal network allows for extremely fast data transmission speeds and is also fully redundant.
This way you will enjoy a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, irrespective of which hosting offer you have chosen.
A 30–Day Money–Back Guarantee
Although we have done everything to curtail all possible risks with our cloud hosting packages and although our company offers outstanding support, there are cases when the client is just not happy with what we are offering. Or he wants to upgrade to a more robust web hosting solution, like a VPS server or even a dedicated server.
For this reason, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you are not content, we will give you your money back.
24/7 Technical Support
If you have ever been forced to wait around for hours for a response, you’re probably aware of how exasperating this can be, particularly when your site is at stake. This is the reason why we offer a 24x7 support service with a 1–hour response time guarantee. Irrespective of what happens or what holiday it is – our customer service technicians will be at your disposal and they’ll answer you in under 60 minutes. And the best part is that their average ticket response time is below 20 minutes!