A 1–Hour Support Ticket Response Guarantee
Every single help request you submit to us will be dealt with within maximum 1 hour. If for any reason whatsoever your support ticket or e–mail requires additional assistance from an admin, we’ll forward it and leave a comment to inform you that your matter is being worked on. If you make use of our Optional Admin Services package, all of the services included there will be completed at a time of your liking.
A Top–Quality Help Desk Support Service
- We’ll be at your disposal 24/7/365 to respond to any queries that you may have related to our Website Control Panel and any of the applications that we have installed for you on the dedicated server. In case you also need help with server administration procedures, you can examine our Optional Admin Services package, which includes data backup hard drive storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting procedures.
A User–Friendly Help Section
Each dedicated server includes our free Website Control Panel, which sports a detailed knowledge base plus a group of how–to video tutorials. Whenever you require assistance working with the Website Control Panel, just hit the Videos or Help buttons in the top right corner.