A User–Friendly Help Section
You will find nearly all the answers to your questions in the easy–to–navigate Help section incorporated into your Website Control Panel. It features an elaborate knowledge base with commonly asked questions and detailed educational articles written by our accomplished help desk support team.
If you wish to watch how a task is completed or how a problem is dealt with, instead of just reading about it, then take a look at our collection of step–by–step video tutorials. They address lots of different issues and will help you swiftly understand how to work with our Website Control Panel.
A 60–Minute Ticket Response Time Guarantee
All our semi–dedicated servers are backed up by a 24–7–365 customer support service and include a 60–minute ticket response time guarantee. Our trained technicians will be at your disposal around the clock and will resolve any issue that you may possibly chance upon within less than one hour after the technical support ticket submission. In the majority of instances, a reply will be given to you within 20 minutes.