1 hour ticket response
We are focused on supplying a fast and proper solution to each technical support ticket submitted by a client. Our accomplished client service team representatives will review your issue and will think of the most efficient solution. We offer a 1–hour response time guarantee for all customer support tickets. As a matter of fact, our average support ticket response time has proved to be twenty minutes.
A Premium–Quality Customer Service
Our client support engineers possess huge experience in the Linux cloud web hosting service business and are professional enough to provide a prompt solution to your problem. If, however, the matter at hand is not within the competence of a client support engineer, the ticket will be forwarded to a programmer or sysadmin for further investigation.
An Easy–to–Navigate Help Center Section
In the Website Control Panel you will find an easy–to–navigate Help Center section where you can find quick hints on how to use our hosting services. You can see the answers to your queries in our F.A.Q. section, find more suggestions in the web hosting account management articles or watch the educational video tutorials.